Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, postal address.
Academic Information: CVs, academic records, applications, or documents you share with us for consultancy purposes.
Technical Data: IP address, browser type, cookies, and analytics data when you visit our website.
Communication Data: Records of emails, phone calls, or messages exchanged with us.

How We Use Your Information

We use the information we collect to:

Provide academic consultancy and educational services.
Process and support university or program applications.
Respond to inquiries and communicate updates.
Improve our website and services.
Comply with legal obligations.

Legal Basis for Processing

Under UK GDPR, we process personal data on the following bases:

Consent – when you provide information via forms.
Contract – to deliver services you request from us.
Legal Obligation – to comply with UK laws and regulations.
Legitimate Interests – to enhance services and communication.

How We Share Information

We do not sell your personal data. We may share information only with:

Partner universities, institutions, or service providers (when necessary to deliver services).
Trusted third parties (e.g., IT support, payment processors, email services).
Legal authorities, if required by law.

Data Retention

We keep personal data only for as long as necessary:

Academic and consultancy records: up to 5 years.
Communication records: up to 2 years.
Technical and cookie data: per cookie policy settings.
After these periods, your data is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”).
Withdraw consent at any time.
Restrict or object to processing in certain circumstances.
Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.

Cookies

Our website uses cookies to improve user experience and gather analytics. You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

Data Security

We implement technical and organisational measures to protect your data, including:

Secure servers and encrypted communication.
Restricted access to personal data.
Regular monitoring for vulnerabilities.
While we take strong precautions, no system is completely secure.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 info@eliteaces.co.uk
📞 0044 (0) 7927551707
🌐 www.eliteaces.co.uk